Shipping policy
Shipping Policy
Last Updated: 2026/01/13
Thank you for shopping with HerComfort.co.za.
1. Delivery Time
Our estimated delivery time is 8–11 business days from the date your order has been processed and dispatched.
Business days exclude weekends and public holidays.
2. Courier Service
We use Aramex Store-to-Door courier services for deliveries within South Africa.
Once your order has been handed over to Aramex, delivery is managed by the courier. We will provide tracking details where available.
3. Processing Time
Orders may take 1–3 business days to process before dispatch.
During busy periods, sales, public holidays, or supplier delays, processing may take longer.
4. Delivery Delays
We do our best to deliver within the estimated timeframe, but delays may happen due to circumstances outside our control, including:
- Courier delays
- Public holidays
- High order volumes
- Incorrect delivery details
- Weather disruptions
- Road closures or strikes
- Failed delivery attempts
- Events beyond our reasonable control
HerComfort is not responsible for delays caused by the courier or circumstances outside our control. However, we will assist where reasonably possible by helping track your parcel and communicating with the courier.
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
5. Customer Responsibility
Please ensure that your delivery details are correct before placing your order.
HerComfort is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information provided by the customer.
If a parcel is returned to us due to incorrect details or failed delivery attempts, the customer may be responsible for additional re-delivery costs.
6. Delivery Address
Orders are delivered to the address provided at checkout.
Please provide a physical address where someone will be available to receive the parcel during normal delivery hours.
7. Lost or Missing Parcels
If your parcel appears to be lost, please contact us at onlinesuport0713@yahoo.com
We will assist by opening an investigation with Aramex. A replacement or refund will only be considered once the courier investigation has been completed.
8. Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- A short description of the issue
9. Delivery Not Received Within 30 Days
In accordance with South African e-commerce law, we aim to complete orders within the delivery period agreed at checkout.
If we are unable to deliver within the agreed period, we will communicate with you and offer assistance, a replacement where appropriate, or a refund where required by law.
10. Contact Us
For shipping questions, contact: