Refund policy

Return & Refund Policy

Last Updated: 2026/01/13

At HerComfort.co.za, your comfort and satisfaction are important to us. This Return & Refund Policy complies with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

By placing an order on our website, you agree to the terms below.

1. 7-Day Cooling-Off Period (Online Orders)

In accordance with Section 44 of the Electronic Communications and Transactions Act, customers who purchase products online may cancel their order within 7 days of receiving the goods.

To qualify:

  • The product must be unused.
  • It must be in its original packaging.
  • All accessories, manuals and packaging must be included.
  • The product must show no signs of wear or use.

Customers are responsible for the cost of returning the product unless otherwise required by law.

Original shipping charges are non-refundable.

2. Defective or Faulty Products

If your product is defective, damaged upon arrival, or fails due to a manufacturing fault, please notify us within 6 months of delivery, as provided under the Consumer Protection Act.

After inspection, HerComfort may choose to:

  • Repair the product
  • Replace the product
  • Refund the purchase price

This decision will be made in accordance with the Consumer Protection Act.

Products damaged through misuse, abuse, accidental damage, incorrect charging, water exposure, unauthorized repairs or normal wear and tear are not considered manufacturing defects.

3. Non-Returnable Items

For hygiene and health protection reasons, the following products cannot be returned unless defective:

  • Products that have been worn or used.
  • Products with broken hygiene seals.
  • Personal care products that have been opened.
  • Products showing signs of bodily contact after delivery.
  • Gift cards.
  • Clearance or final sale items (where permitted by law).

Because HerComfort products are personal-use wellness devices worn against the body, we cannot resell returned used products.

4. Incorrect Orders

If we send you the wrong item, please notify us within 7 days of receiving your order.

We will arrange collection and send the correct product at no additional cost.

5. Change of Mind

If you simply change your mind:

Returns are accepted only if:

  • The product is unused.
  • It is in brand-new condition.
  • It is returned in its original packaging.
  • All included accessories are returned.

The customer is responsible for all return shipping costs.

Shipping fees paid during checkout are not refundable.

6. Products Damaged by Misuse

HerComfort does not cover damage caused by:

  • Accidental damage
  • Dropping the device
  • Water or liquid damage
  • Improper charging
  • Unauthorized repairs
  • Incorrect storage
  • Failure to follow the user instructions
  • Normal wear and tear

These situations are not considered manufacturing defects.

7. Return Procedure

To request a return:

Email us at:

onlinesuport0713@yahoo.com

Include:

  • Full Name
  • Order Number
  • Reason for Return
  • Photos (if applicable)

Do not return products without receiving return authorization from our support team.

Unauthorized returns may be refused.

8. Refund Processing

Once your return has been received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be made using the original payment method whenever possible.
  • Depending on your bank or payment provider, funds may take additional time to appear.

9. Shipping Costs

Customers are responsible for return shipping costs unless:

  • We shipped the incorrect item.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.

Shipping charges are non-refundable except where required by South African law.

10. Inspection of Returns

All returned products undergo inspection before a refund, repair or replacement is approved.

If a returned product shows signs of use, damage, missing parts or does not meet this policy, the return may be declined.

11. Fraud Prevention

HerComfort reserves the right to refuse returns where:

  • Fraud is suspected.
  • False defect claims are made.
  • Products have been intentionally damaged.
  • Serial numbers have been removed or altered.
  • Products have been tampered with.

12. Limitation of Liability

HerComfort products are intended to provide comfort and temporary relief. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

Customers experiencing severe or persistent pain should consult a qualified healthcare professional.

Contact Us

For all return and refund enquiries:

HerComfort.co.za

📧 Email: onlinesuport0713@yahoo.com